Shipping Policy for SmartLockFixx
Effective Date: February 6, 2025

At SmartLockFixx, we strive to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines the shipping methods, delivery times, and costs associated with purchasing products from our website. By completing a transaction with us, you agree to the terms outlined below.

1. Shipping Methods

We offer a variety of shipping options to ensure that your orders are delivered in a timely and efficient manner. The available shipping methods are:

  • Standard Shipping: This is our most economical shipping method. Delivery times for standard shipping typically range from 5-7 business days, depending on your location. Tracking information will be provided once your order has shipped.

  • Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days. The cost for expedited shipping is higher than standard shipping, and the delivery time may vary depending on your location.

  • Overnight Shipping: If you need your order urgently, we offer overnight shipping for next-day delivery. Please note that overnight shipping is only available for orders placed before 12 PM EST. Orders placed after this time will be processed the following business day.

  • International Shipping: We offer international shipping to a wide range of countries. Delivery times for international shipments vary depending on the destination. Additional customs duties, taxes, and import fees may apply, and these charges are the responsibility of the customer.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the estimated shipping cost before completing your purchase. Shipping fees are non-refundable, except in cases where we are at fault for the delay or delivery issue.

  • Free Shipping: For orders over a certain amount, we offer free standard shipping within the United States. This promotion is valid only for qualifying orders and is subject to change at our discretion.

  • International Shipping Fees: For international orders, shipping fees will be calculated at checkout. The exact cost will depend on the shipping method selected, destination, and weight of the products.

3. Order Processing Time

We aim to process all orders as quickly as possible. Orders are typically processed within 1-2 business days after receiving payment. Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email will include your order details, estimated shipping time, and tracking information once the order is shipped.

  • Delayed Shipments: Occasionally, shipping may be delayed due to factors beyond our control, such as inclement weather, customs clearance, or unexpected order volume. If there are any delays with your order, we will notify you via email as soon as possible.

4. Delivery Times

  • Domestic Deliveries: The delivery time for domestic orders depends on the shipping method you choose. Typically, orders shipped via standard shipping take 5-7 business days to arrive, while expedited shipping can take 2-3 business days. Orders shipped via overnight shipping are expected to arrive the next business day.

  • International Deliveries: International shipments may take longer, with delivery times typically ranging from 7-21 business days, depending on the destination and the chosen shipping method. Customs processing may add additional time to the delivery.

5. Shipping Restrictions

  • PO Boxes: We are unable to ship orders to PO Boxes. Please ensure that you provide a valid physical address during checkout.

  • Certain Locations: While we strive to offer shipping to most locations worldwide, some remote areas or countries may not be eligible for shipping. If we are unable to ship to your location, we will notify you and provide alternative solutions.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking information. You can use this information to track the status of your shipment online. Please note that it may take up to 24-48 hours for tracking information to be updated in the carrier’s system.

If you encounter any issues with tracking your order, please contact our customer service team for assistance.

7. Shipping Delays and Issues

We make every effort to ensure your order arrives on time. However, there are instances where shipping delays may occur due to factors beyond our control. These include:

  • Weather-related disruptions
  • Customs delays for international orders
  • Incorrect or incomplete shipping address
  • High order volumes during peak seasons

If you experience any delays or issues with your order, please reach out to our customer service team, and we will work to resolve the issue as quickly as possible.

8. International Shipping and Customs

  • Customs Duties and Taxes: For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information on these charges.

  • Customs Declarations: We are required by law to declare the full value of the items on the customs declaration form. Any request to falsify this information will be refused.

9. Damaged or Lost Shipments

While we take great care in packaging and shipping your order, occasionally items may be damaged during transit. If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as appropriate.

If your shipment is lost in transit, we will work with the carrier to locate your order. In the rare event that a shipment is confirmed as lost, we will provide a full refund or a replacement at no additional cost to you.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with an order, our customer support team is here to help. Please feel free to reach out to us:

SmartLockFixx
966 Lexington Ave, New York, NY 10021
Phone: (212) 737-2344
Email: suport@smartlockfixx.com

Thank you for shopping with SmartLockFixx. We appreciate your business and are committed to ensuring a seamless shopping experience for you.