Sales Policy for SmartLockFixx
Effective Date: February 6, 2025

At SmartLockFixx, we are committed to providing our customers with high-quality electronic locks and exceptional service. This Sales Policy outlines the terms and conditions that govern the sale of products on our website. Please review the following details before making a purchase to ensure a smooth and transparent shopping experience.

1. Product Availability

All products displayed on our website are subject to availability. While we make every effort to ensure our online inventory is accurate, SmartLockFixx cannot guarantee that all items will be in stock at the time of purchase. If an item is out of stock after an order is placed, we will notify you and offer alternatives, such as a backorder option or a full refund.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in US dollars and include applicable taxes unless otherwise stated. Prices are subject to change without notice due to market fluctuations, promotional offers, or other factors. Any changes in price will be reflected at the time of checkout.

  • Payment Methods: We accept various payment methods, including major credit and debit cards, PayPal, and other payment options. Payment is processed securely through trusted payment gateways. When you place an order, your payment information is encrypted and handled with the highest level of security to protect your financial data.

  • Currency and Taxes: All transactions will be conducted in US dollars, and prices are inclusive of sales tax where applicable. For international customers, shipping and customs fees may apply, and customers are responsible for these additional charges.

3. Order Confirmation and Processing

Once you place an order with SmartLockFixx, you will receive an order confirmation via email. This confirmation will include your order number, shipping address, and a summary of the products you purchased. Please review this email for accuracy, as it will be the final record of your transaction.

Your order will be processed once payment has been successfully confirmed. We aim to process and ship orders within 1-2 business days, depending on availability and payment verification.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping, to meet the needs of our customers. Shipping costs are calculated based on the delivery method, the weight of the items, and the destination.

  • Delivery Time: Estimated delivery times are provided at checkout and are based on the shipping method selected. While we strive to meet these estimates, delivery times may vary due to factors outside of our control, such as weather, customs delays, or carrier issues.

  • International Shipping: SmartLockFixx ships to several international locations. Please note that international orders may be subject to additional shipping fees, customs duties, and taxes, which are the responsibility of the customer.

  • Shipping Restrictions: Some items may be restricted from shipping to certain locations due to size, weight, or local regulations. If an item cannot be shipped to your location, you will be notified before completing your purchase.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at suport@smartlockfixx.com. Orders that have not yet been processed or shipped may be canceled without issue. However, once an order has been shipped, it cannot be canceled, and you will need to follow our return policy to initiate a return.

6. Returns and Exchanges

At SmartLockFixx, we want you to be completely satisfied with your purchase. If you are not happy with your item, please refer to our Refund and Return Policy for information on how to return or exchange your product.

  • Items returned must be in their original condition and packaging to be eligible for a refund or exchange.
  • We offer a 30-day return window from the date of delivery for eligible items.
  • The customer is responsible for the return shipping costs unless the item is defective or damaged during shipping.

For more details, please see our Refund and Return Policy.

7. Customer Support

If you have any questions about your order, our products, or need assistance with your purchase, please contact our customer support team. We are here to help!

8. Limitation of Liability

While we make every effort to ensure that our products meet the highest quality standards, SmartLockFixx is not responsible for any damages or injuries caused by the use or misuse of our products. It is important to follow all installation and safety instructions provided with the product to avoid any potential risks.

9. Privacy and Security

Your privacy and security are important to us. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information when making a purchase on our website.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. If any significant changes are made, we will notify our customers by posting an updated version on our website with an updated effective date. We encourage you to periodically review this policy to stay informed about our terms and conditions.

11. Contact Us

For any questions or concerns regarding our sales process, products, or customer service, please contact us at:

SmartLockFixx
966 Lexington Ave, New York, NY 10021
Phone: (212) 737-2344
Email: suport@smartlockfixx.com

Thank you for choosing SmartLockFixx. We are dedicated to providing you with the best electronic lock solutions, ensuring your home and business are secure with the latest technology.