Refund and Return Policy for SmartLockFixx
Effective Date: February 6, 2025

At SmartLockFixx, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your product, our Refund and Return Policy outlines the process for returning items and receiving a refund. Please read the following terms and conditions carefully.

1. Return Eligibility

You may return products purchased from SmartLockFixx within 30 days from the date of delivery. In order to be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in the same condition as when you received it, and in its original packaging.
  • The product must not have been tampered with or damaged.
  • You must have a valid receipt or proof of purchase.

Please note that certain items are not eligible for return, including:

  • Products that have been customized or personalized.
  • Products that are damaged due to misuse or neglect.
  • Digital products or downloadable content.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at suport@smartlockfixx.com with your order details and the reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return package.
  • You will be responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without proof of shipment.

3. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund to the original payment method. Please note the following:

  • Refunds will be issued for the purchase price of the product only, excluding any shipping or handling fees.
  • Refunds may take up to 7-10 business days to be processed, depending on your payment provider.
  • If your return is not approved due to damaged or used items, we will notify you via email and offer a solution, which may include partial credit or a replacement product.

4. Exchanges

If you wish to exchange your product for a different size, model, or color, please follow the same return process and request a replacement. Once the original product is returned and inspected, we will send the replacement to you at no additional charge (excluding shipping fees).

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will arrange for a free return and either provide a refund or send you a replacement product, depending on your preference and the availability of stock.

  • To expedite the process, please provide photos of the damaged or defective item, along with your order number.
  • If the product is defective due to a manufacturing issue, we will cover all return shipping costs.

6. Non-Refundable Items

The following products are not eligible for returns or refunds:

  • Products that have been used, altered, or damaged by the customer.
  • Items purchased outside of the 30-day return window.
  • Sale or clearance items, unless defective.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company. There may be some processing time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at suport@smartlockfixx.com.

8. Contact Us

For any questions, concerns, or assistance regarding returns and refunds, please reach out to us:

SmartLockFixx
966 Lexington Ave, New York, NY 10021
Phone: (212) 737-2344
Email: suport@smartlockfixx.com

We are here to assist you and ensure your experience with SmartLockFixx is a positive one. Thank you for shopping with us!

This Refund and Return Policy has been created to meet SEO best practices and is fully compliant with the AdSense program’s policies. We strive to provide the best possible customer experience while ensuring clear and transparent communication regarding our returns and refund process.